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Technical Help Desk in Toronto at Procom

Date Posted: 4/6/2018

Job Snapshot

Job Description

Job ID: 251431

Technical Help Desk: On behalf of our financial services client, PROCOM Toronto is seeking a Technical help Desk for a contract employment opportunity.

Technical Help Desk: Job Details

The primary function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer and technical processing problems for clients via telephone.

  • Answer user inquiries regarding computer software to resolve problems, typically of a lower complexity
  • Review user inputs and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken
  • Review technical processes, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Advise mortgage agents on the use of a newly launched mortgage sales tool, answering any questions or concerns they may have about using it or the new functionality that has been added.
  • Provide basic technical support, escalating any issues to the technical team.

Technical Help Desk: Mandatory Skills

  • 1-2 years of work experience within a call centre environment
  • Associate's degree in a computer-related field (or equivalent training/work experience)
  • Excellent verbal and written communication skills
  • Problem-solving skills, customer service and interpersonal skills
  • Basic ability to work independently and manage one’s time

Technical Help Desk: Nice to Have Skills

  • Microsoft Excel experience

Technical Help Desk: Start Date

April 16, 2018

Technical Help Desk: Assignment Length

6 months