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Platform Technician in Toronto at Procom

Date Posted: 4/13/2018

Job Snapshot

Job Description

Job ID: 251904

Platform Technician - Telecommunications

On behalf of our client in the Telecommunications Sector, PROCOM is looking for a Platform Technician responsible for troubleshooting cable system issues for internal and external clients.

Platform Technician - Telecommunications - Job Description

  • Lead and execute the commissioning, provisioning, and Quality Verification of DTV Broadcast services. Including PPV, Ad Insertion, Simultaneous substitution, Encoding, Multiplexing, Transcoding and Broadcasting for Super Sports Pak. Live events and programming of the video services platform.
  • Liaise with Broadcasters and perform commercial substitutions and ad insertions in accordance to schedule.
  • Provide technical support on video service outages (Fault Management)
  • Actively participates on all projects related to the video services such as upgrades, modifications, augmentations, new service introduction etc.
  • Proactively monitors the end to end performance of the platform and will provide case studies and recommendations based on findings.
  • Work closely with Engineering to select test tools, network surveillance platforms, content origination methodologies, content switching and multiplexing devices, and with OSS to develop appropriate performance related tools on time.
  • Lead the development and continuous improvement of preventative maintenance programs for the video services.
  • Works to achieve a high level of Security on the video platform by minimizing the vulnerabilities and by following guidelines from the vendors, engineering and the network security team.
  • Develop and review all MOPs (Method of Procedure) prior to any change control activities to ensure impact to the customers is minimized. The specialists are also involved with other functional groups such as the NNOC, Engineering, Project Management and Product Management to review and approve proposed change activities.
  • Develop all reports and documentation including run books, methods of procedure, backup procedures
  • Must be willing to work rotating shifts including evenings, overnights, and weekends. This is also includes an on-call environment.
  • Adhere to all policy and legal requirements under Health and Safety legislation.

Platform Technician - Telecommunications - Mandatory Skills

  • Must be available for rotating schedules
  • 6 years or greater experience in IP-based or video operational environment strongly preferred.
  • Advanced knowledge on how the digital assembly components are assembled to form the complex distributed networks.
  • In-depth Knowledge & experience in the design, build or operation of video processing equipment such as encoders, transcoders, multiplexors & packagers.
  • Ability to identify root causes on integration and inter-operability issues that affect the stability and performance of the video services in the production environment.
  • Ability to seek and translate available data from support systems into critical information and opportunities.
  • Knowledge of MPEG compression coding, HTTP live streaming protocols and adaptive bit rate technology
  • Digital video theory, transport, digital stream standards and recommendations.
  • Strong ability to manage conflicting priorities.
  • Demonstrates ability to work effectively in a team environment, in an organized, methodical and pleasant manner.
  • Must be able to work with Adult Content.
  • Ability to express a passion for the organizations customers, stakeholders and peers.
  • Well-versed in the latest technology offering, capabilities and trends.
  • Effective oral and written communication skills.
  • Must have a valid 'G' drivers license in the province of Ontario.
  • Be focused on delivering a great customer experience.

Platform Technician - Telecommunications - Nice to Have Skills

  • HTTP live streaming protocols
  • Adaptive bit rate streaming
  • Knowledge of SPLUNK

Platform Technician - Telecommunications - Assignment Start Date

ASAP - 12 months to start

Platform Technician - Telecommunications - Assignment Location

Midtown Toronto