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Pega Support Analyst in Toronto at Procom

Date Posted: 4/13/2018

Job Snapshot

Job Description

Job ID: 251886

Senior Application Support Analyst - Banking

On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Application Support Analyst for Personal and Small Banking initiatives.

Senior Application Support Analyst - Banking - Job Description

  • Production Support - Identify and resolve medium to highly complex production problems for support of applications.
  • Manage, support, and resolve complex vendor and proprietary technical issues arising in a calm and efficient manner.
  • Analyze & Report - Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications.
  • Check on overnight batch processes, market and client connectivity to ensure technology readiness and availability each day.
  • Escalate technology issues to the appropriate application support and technology infrastructure groups.
  • Lead project coordination efforts in on-boarding clients, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients.
  • Identify proactive solutions for recurring technology occurrences to benefit the business.
  • Daily Activities:
  • Interacting with application development teams, performing troubleshooting, deployment, code changes, configuration changes, incident management, access requests, automation tasks, and system builds

Senior Application Support Analyst - Banking - Mandatory Skills

  • 3+ years of relevant experience in enterprise-level work environments 
  • PEGA support experience (development experience not required, but experience performing support tasks such as patch deployment, troubleshooting, etc)
  • JBOSS Experience • Linux Experience
  • Experience with Shell Scripting
  • Apache Tomcat experience
  • Experience with clustered web and application servers
  • Strong Communication skills

Senior Application Support Analyst - Banking - Nice to Have Skills

  • Java Programming
  • Automation
  • Previous Banking or Financial Services experience strong asset

Senior Application Support Analyst - Banking - Assignment Start Date

ASAP - 6 months to start

Senior Application Support Analyst - Banking - Assignment Location

Downtown Toronto