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Desktop Support Technician in Burnaby at Procom

Date Posted: 5/15/2018

Job Snapshot

Job Description

Job ID: 253936

Desktop Support Technician 
On Behalf of our client in Burnaby, BC, Procom is looking for a Desktop Support Technician to provide second level support to employees by installing, 
maintaining, and repairing all company supported hardware and software. This position will troubleshoot computer problems, determine problem source, and advise on appropriate action. 

Desktop Support Technician Job Details
-Monitor computer hardware performance and diagnosing problems 
-Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive Replace worn or defective parts and clean computer hardware according manufacturers’ specifications 
-Perform testing of equipment that has been repaired, prior to returning the equipment to the user 
-Set up new configurations for computers including OS image deployment 
-Install, configure and upgrade software applications including rollout project 
-Troubleshoot and resolve software applications and OS related problems 
-Track and route problems and requests tickets, and document resolutions
-Identify, prioritize, and escalate situations requiring urgent attention
-Perform system health check and mitigation to meet software and security standard including encryption, patching and backup

Desktop Support Technician Mandatory Skills
-knowledge of Lenovo Thinkpad laptops, Dell Optiplex desktops, MAC Books, MAC OS, Microsoft Windows 10 / 7 / XP / 2000 / XP OS
-Microsoft Office 365 / 2003 / 2007 / 2013 / 2016
-Microsoft ATP and LAPS, Quest KACE, Crashplan, McAfee AV / ePO, Palo Alto Network VPN, Adobe Acrobat
-SAP, Exceed on Demand and EDA tools for Windows
-Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems
-Extensive experience of supporting Office 365
-3-5 years of related experience and 

Desktop Support Technician Nice to Have Skills
-training A+ certification Microsoft MCP certified a plus

Desktop Support Technician Contract Length
1 year 

Desktop Support Technician Start Date

28th May 2018