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Desktop Support I in Vancouver at Procom

Date Posted: 5/30/2018

Job Snapshot

Job Description

Job ID: 254717

Desktop Support Technician

On behalf of our client, Procom is currently seeking a Desktop Support Technician to service our client in Downtown, Vancouver. The Service Desk Analyst ensures they meet and exceed client expectations, provide fixes to IT problems and meet Service Level Agreements. Work is performed with little supervision and requires use of independent judgment, analysis and initiative to resolve problems and make recommendations, updates to incident management records and deliver end-user training.

Desktop Support Technician Job Details:

  • Incident/service request management and daily operations.
  • Support-business liaison.
  • Act as a single point of contact for external service providers and clients on a day-to-day basis for reporting incidents and service requests.

Desktop Support Technician Mandatory Skills:

•         1-2 years Information Technology Experience with an outgoing personality and able to hit the ground running.

•         Available to work any 7.5 hour shift during a 24/7 schedule.

•         Have worked in a large structured enterprise environment with high ticket volumes.

•         Thorough understanding of Windows and Microsoft Office Suite.

•         Must be familiar with all components of laptops and desktops and be able to replace peripheral components and perform upgrades and repairs to legacy systems.

•         Extensive experience of an Incident Management system is a must.

•         Knowledge of PC hardware technology and remote diagnostics tools is necessary.

•         Familiarity with remote tools such as SMS or SCCM, Remote Assistance, and Remote Desktop.

•         Good knowledge of IT industry trends and software/hardware technologies. Must understand customer satisfaction measurement and quality assurance requirements in delivering IT services. Strong ability to read, create and interpret technical documents.

•         Understanding of IT Service Management (ITIL) processes would be considered an asset.

•         The Service Desk Analyst must be able to handle working in a fast paced, potentially high pressure and stressful environment while demonstrating the ability to multitask. Must be organized in tasks and demonstrate the ability to see projects through to successful completion. Must be able to manage multiple, high priority tasks. The successful candidate must be able to perform effectively and confidently with all levels of personnel to ensure timely delivery of services. Excellent customer service and communication skills are essential for the role. Candidates must demonstrate professional and empathetic behavior in the resolution of both routine and complex customer problems.

Desktop Support Technician Assignment Length 
12 month contract

Desktop Support Technician Start Date 

Desktop Support Technician Location 
Downtown Vancouver, BC